FAQ

 

When will I receive my package?

  • Processing time is separate from shipping time.
  • Orders are processed Monday - Friday (excluding holidays). Processing time requires 7 - 14 days.
  • Shipping time is based off the method selected by the customer at checkout.
  • Shipping timelines do not apply to orders shipped to APO/FPO addresses.

METHOD

TIME

RATE

USPS First Class Mail


FedEx 2-Day

3 - 7 business days


2 business days

Calculated at checkout based on order size

Calculated at checkout based on order size

Standard - International

7 - 10 business days

Calculated at checkout based on order size

Contact the shipping courier with your tracking information, located on your shipping confirmation page, to find out the most updated status of your package.

Maverick by Logan Paul does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. Please contact your shipping courier to locate your order. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

Maverick by Logan Paul is not responsible for the payment of customs or VAT fees. The fee varies by country.

    Australia, Canada, United Kingdom, and the United States

    If your order is RTS, we will contact you once your order is returned to our distribution center. Original shipping fees are non-refundable. For items returned to Maverick by Logan Paul due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

    Maverick by Logan Paul does not hold nor accept responsibility nor issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your shipping courier to locate your order. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

    Returns

    Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges.  By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.  

    You can return a product for up to 30 days from the fulfillment/shipping date.  After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

    To Process a Return: Domestic Customers and International Customers: By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email support@shoploganpaul.com to process a return. Please include the order number and which items you would like to process a return.

    Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@shoploganpaul.com . If not reported within 3 days, we will not issue replacements. Maverick by Logan Paul is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

    If you have received an incorrect item or have experienced another issue with your order, please contact support@shoploganpaul.com within 3 days of receiving your order with a picture of the items and packing slip. 

    If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.

    Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility

    Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.

    Unfortunately we cannot guarantee address changes if the order is already in production. If you would like to check if it’s possible to change your shipping address, please email  support@shoploganpaul.com your order number and updated shipping address. If your package has shipped, please contact the shipping provider and ask them to update the shipping address. If the package is returned to our Distribution Center, we will email you and let you know.

    Unfortunately we cannot guarantee cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email support@shoploganpaul.com your order number and request for the order to be cancelled.

    Unfortunately we cannot guarantee item change if the order is already in production. If you would like to check if it’s possible to make changes to the items in your order, please email  support@shoploganpaul.com with your order number and the item and/or size change. If your package has shipped, once the order is delivered you may process a return.

    All charges on Maverick by Logan Paul are processed the currency of the country you are ordering from.

    The amount paid at checkout and the amount that appears on your invoice is non negotiable. Maverick by Logan Paul will not apply retroactive discounts to orders being processed or that have been processed. Discount codes and site wide sales are only good on orders placed after the start date and before the end date of the discount code/sale. The discount code must be entered during the payment process as it can not be applied later. We are NOT responsible if the code is not entered at checkout.

    Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Maverick by Logan Paul processed a refund and you have not received a refund after 10 business days, contact your Bank or Credit Card Company to see if the refund is still pending. Currency exchanges may take longer than 10 business days.

    If you have contacted your Bank or Credit Card Company and you still have not received your refund, please contact us atsupport@shoploganpaul.com

    Differences in prices may vary according to the time an order is placed, and the time the payment is processed. When an order or return is processed, the order or refund will be generated in US Dollars. Maverick by Logan Paul is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.

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